Frequently Asked Questions

What is DELKI?

DELKI is a linguistics and cultural institute based in Germany, offering high-quality language education for children, teenagers, and adults. We specialize in English and German, providing tailored programs for private individuals, companies, and international learners.

Who are DELKI courses for?

DELKI courses are designed for:

  • Children and teenagers (ages 2–18)
  • Adults learning languages for daily life, work, or relocation
  • Professionals seeking business, presentation, or exam-focused language training
  • Companies looking for customized in-house or online language programs

All programs are adapted to the learner’s age, level, and goals.

Which languages does DELKI offer?

DELKI primarily offers:

  • English
  • German

Some programs integrate cultural education, communication skills, and subject-based learning alongside language instruction.

Are lessons online or in person?

DELKI offers:

  • Online live lessons (via Google Meet or Microsoft Teams)
  • In-person lessons (depending on location and program)
  • Pre-paid, non-live online courses for selected programs

The format depends on the course type and learner preference.

Are lessons private or in groups?

DELKI provides:

  • One-to-one private lessons
  • Small group lessons
  • Corporate group training

Group sizes are intentionally kept small to ensure quality, interaction, and measurable progress.

How are DELKI teachers qualified?

All DELKI instructors are experienced language professionals with:

  • Strong academic and teaching backgrounds
  • Experience working with international learners
  • Training in age-appropriate and level-appropriate instruction
  • A focus on communication, confidence, and real-world language use
Can lessons be customized?

Yes. Customization is a core part of DELKI’s approach. Lessons can be adapted to:

  • School support
  • Exam preparation (B1, B2, C1, etc.)
  • Business communication
  • Presentations, meetings, or interviews
  • Daily life and integration needs
What is the cancellation policy?

DELKI has a 48-hour cancellation policy:

  • Lessons canceled at least 48 hours in advance can be rescheduled or credited
  • Lessons canceled less than 48 hours before the scheduled time are charged in full
  • No-shows are treated as late cancellations

This policy ensures fairness to teachers and consistent scheduling for all students.

What happens if a teacher needs to cancel?
  • The lesson is fully rescheduled at a convenient time, or
  • The session is credited to the student’s account

Students are never charged for lessons canceled by DELKI.

How do I book a lesson?

You can book a lesson by:

  • Contacting DELKI via the website
  • Requesting a consultation
  • Enrolling in a specific program or course package
Set up an appointment to speak with a representative

Details will be discussed individually to ensure the best fit.

Do you offer trial lessons?

Trial lessons or consultations may be offered depending on the program and availability. Please contact DELKI directly for current options.

How is payment handled?

Payment terms depend on the program and may include:

  • Lesson packages
  • Monthly plans
  • Pre-paid course access

All payment details are communicated clearly before enrollment.

How can I contact DELKI?

You can reach DELKI through the website’s contact form or via direct message for consultations, course questions, or enrollment support.

How do online classes work?

DELKI online classes are conducted via Google Meet or Microsoft Teams, depending on the program and client preference.

Before each lesson, students receive:

  • A calendar invitation
  • A secure meeting link (Google Meet or Microsoft Teams)
  • The date, time, and session details

The link can be accessed directly from the calendar invite or email. No additional setup is required beyond an internet connection and a device with audio and video.

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